Refund policy

Return & Refund Policy

Last Updated: August 18, 2026

At Calisora, we want you to love every pair you order. If your purchase isn't quite right, we're here to help make the return process simple and straightforward.

30-Day Return Policy

We accept eligible returns within 30 days of the date your order is delivered.

To qualify for a return, your item must:

Be unworn, unused, and in its original condition.
Show no signs of outdoor wear, stains, dirt, odors, scratches, or damage.
Include all original tags, packaging, accessories, and shoe boxes.
Be returned in protective outer packaging so the original shoe box is not damaged.
Include your order number or other proof of purchase.

For footwear, please try your shoes on indoors on a clean and soft surface. Shoes with visible sole wear or other signs of outdoor use cannot normally be accepted for return.

How to Request a Return

Before returning any product, contact us at:

Email: musichdaniel5108@outlook.com

Please provide:

Your full name
Order number
Product you wish to return
Reason for the return
Photos if the product is damaged, defective, or incorrect

Once your request has been reviewed and approved, our customer service team will provide return instructions and the appropriate return address.

Please do not send products back to the address printed on the original shipping package unless instructed by our customer service team.

Unauthorized returns may not be accepted.

Return Shipping Costs

For returns due to personal preference, including:

Incorrect size selection
Change of mind
Style preference
Color preference

return shipping costs are generally the responsibility of the customer unless otherwise required by applicable law.

If the item you received is defective, damaged, or incorrect due to our error, please contact us and we will provide an appropriate solution.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return resulted from our error.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive an incorrect, damaged, or defective product, contact us as soon as possible at musichdaniel5108@outlook.com.

Please include clear photos showing:

The product
The affected or damaged area
The packaging
The shipping label

After reviewing your request, we may provide a replacement, refund, or another appropriate resolution.

Exchanges

If you would like another size or color, please contact our customer support team.

Exchanges are subject to product availability. In some situations, you may be asked to return the original product and place a new order.

Non-Returnable Items

Unless otherwise required by law, we generally cannot accept:

Shoes that have been worn outdoors
Used or damaged products
Products with dirty or worn soles
Products missing original packaging
Gift cards
Personalized products
Items clearly marked as Final Sale or non-returnable

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after approval for the refund to appear in your account. Processing times vary depending on your bank, card issuer, or payment provider.

Order Cancellations

If you need to cancel or modify an order, contact:

musichdaniel5108@outlook.com

Please contact us as soon as possible after placing your order.

We cannot guarantee cancellations or changes once an order has entered processing or has already been shipped.

Refused or Unclaimed Packages

If an order is returned because it was refused, unclaimed, or sent to an incorrect address supplied by the customer, additional shipping or return costs may be deducted from the refund where permitted by law.